Utility Companies Priority Services Register for vulnerable people

Interruptions to supplies of water , gas or electricity occur occasionally, and in such instances the supplier has a responsibility to safeguard the welfare of  vulnerable people and to provide help in the fisrt instance. 

Know your emergency numbers - in a power cut call 105 from your mobile or landline or, for a gas emergency, diall 0800 111999.


If you , your family or friends are eligible please consider registering as a Priority Service Customer with the following:

Scottish and Southern Electricity Networks

How to register for our Priority Services

Registering for our free Priority Services is easy. You can join our register by: 

  • Calling us on 0800 2943259 and register over the phone. 
  • Clicking here and fill out our easy online form. 
  • Or downloading the information booklet below, filling out the application form and sending it to us by post using our freepost address. 

National Grid Power 

 Joining the Priority Services Register

To join our Priority Services Register please contact us using the contact details below or you can complete an online form complete an online form here.

We will need a few things from you:

 - Your name;
 - Address;
 - Telephone number(s);
 - The reason for you being medically dependent on electricity, or vulnerable;
 - Any additional communication needs.

For customers in South Wales and the South West please contact:

Priority Customer Services
Records Team
Western Power Distribution
Lostwithiel Road
PL31 1DE

Tel:  0800 096 3080
Email:  wpdpriorityservices@westernpower.co.uk*
If you are deaf or hard of hearing, you can speak to us on the number above using Text Relay by dialling 18001 first using your textphone.

Southern Gas Networks

Supply interruption support

We may need to carry out some work in or around your home, and may have to disconnect your gas supply. If there is a supply interruption and you’re a listed Priority Service Register (PSR) customer we’ll provide you with temporary heating and cooking appliances within four hours to make sure you stay warm and can have a hot meal.

Call our Customer Careline on 0800 975 1818 to speak to us about your supplier’s Priority Services Register or find more information about the PSR here.

Bournemouth Water                       

How to join the Priority services register

You can register free by:

  • Calling our Customer Service on 01202 590059

8am-6pm Monday to Friday, 9am-2pm Saturday

South West Water Plc

How to join the Priority Services Register

You can register for our services by using the online registration form or by calling 0344 346 1010 or minicom 0800 169 9965 (Text Relay is also available). You can also request a copy of our Priority Services Registration form by calling us.

Wessex Water Plc

If you have particular requirements due to your age, ill health, a disability, mental illness or additional needs, register for Priority Services (formerly Customer Care Plus) so that we can take this into account. 

Register for Priority Services

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